These terms apply to any order placed with Chey Cherry ("we", "us"). By placing an order with us, you agree to the terms below.
Orders
Orders are placed directly through WhatsApp, Instagram, TikTok, or Facebook. An order is confirmed once we've agreed on the item(s), price, and delivery details with you, and payment has been received.
Pricing
All prices are listed in Sri Lankan Rupees (LKR) and are subject to change without prior notice. The price confirmed with you at the time of order is the price you'll pay.
Payment
We accept payment by bank transfer only. We do not offer cash on delivery (COD) or online card payment. Bank account details are shared with you directly over WhatsApp once your order is confirmed. Orders are prepared only after payment has been received.
Made-to-Order & Personalized Items
Many of our items are made to order or personalized specifically for you. Because of this, cancellation requests must be made as soon as possible after ordering — once an item has entered production, we may not be able to cancel or modify it.
Delivery
We deliver island-wide across Sri Lanka. We are a delivery-only business — we do not offer in-person pickup. Delivery timelines will be communicated to you at the time of order and may vary depending on your location and the item ordered.
Returns & Refunds
As our products are made to order and/or personalized, we do not accept returns or offer refunds after an order has been confirmed and paid for — unless the item was found to be damaged before it was handed over to the courier, in which case we will replace or refund the item. If you believe your item arrived damaged, please contact us on WhatsApp with photos as soon as you receive it, and we'll review it with you.
Changes to These Terms
We may update these terms from time to time as our business grows. The latest version will always be posted on this page.
Contact Us
For any questions about an order, message us on WhatsApp using the button below.